Academy Emails
The Emails section allows you to manage all communications with learners.
Email types
Automatic emails
These emails are sent automatically:
- Welcome: Upon course enrollment
- Progress reminder: If learner hasn't progressed in X days
- Congratulations: Upon module or course completion
- Certificate: Automatic certificate sending
Manual emails
Send one-time communications:
- New content announcements
- Promotions on other courses
- News and tips
Configure automatic emails
- Go to Academy > Emails > Automations
- Choose the trigger
- Customize the template with dynamic variables
Send a manual email
To all course learners
- Academy > [Course] > Students
- Click "Send email"
- Write your message and send
Best practices
- Avoid over-soliciting (one email per week max)
- Each email should provide value
- Clear call-to-action
Frequently Asked Questions
Can I disable automatic emails? Yes, each type of automatic email can be enabled or disabled individually.