Continuous Improvement Plan
Indicator 32 requires demonstrating a continuous improvement approach. This section allows you to document and track your improvement actions.
Overview
Indicator 32 Requirements
- Regular analysis of performance indicators
- Improvement actions identified and implemented
- Follow-up on action effectiveness
- Process documentation
Access
Academy > Qualiopi > Improvements
Types of Actions
Corrective Actions
Response to an identified problem:
- Following a complaint
- Following a non-conformity
- Following an internal audit
Preventive Actions
Anticipating potential problems:
- Process improvement
- Procedure updates
- Team training
Improvement Opportunities
Proactive initiatives:
- New features
- Resource optimization
- Pedagogical innovation
Creating an Action
Required Information
| Field | Description |
|---|---|
| Title | Short description of the action |
| Type | Corrective, preventive, opportunity |
| Origin | Complaint, audit, suggestion, etc. |
| Description | Detail of the action to be taken |
| Indicator(s) | Related Qualiopi indicator(s) |
| Responsible | Who carries the action |
| Deadline | Target completion date |
Statuses
| Status | Meaning |
|---|---|
| 📋 Planned | Action identified, not yet started |
| 🔄 In progress | Implementation ongoing |
| ✅ Completed | Action finished |
| 📊 Evaluated | Effectiveness verified |