Satisfaction Surveys
Satisfaction surveys are essential for Indicator 30: "Collection of stakeholder feedback". The Coach Pilot automates their sending and processing.
Overview
Features
- Customizable survey templates
- Automatic sending at end of training
- Manual sending to an email address
- Automatic reminders
- Automatic KPI calculation (NPS, average score)
- Monthly report generation
Access
Academy > Qualiopi > Automations > Surveys
Types of Surveys
By Module
Sent automatically when a learner completes a training module.
By Course
Sent when a learner completes an entire training course.
Annual Financers
Dedicated survey for financers (OPCO, companies) to be sent once a year.
Manual
One-time sending to a specific email address.
Configuring Templates
Question Types Available
| Type | Usage | Example |
|---|---|---|
| Rating (1-10) | Quantitative evaluation | "Rate the content quality" |
| NPS (0-10) | Net Promoter Score | "Would you recommend this training?" |
| Free text | Verbatims | "What did you appreciate?" |
| Multiple choice | Selection among options | "Were your objectives met?" |
Automatic Reminders
- First reminder: 3 days after sending
- Second reminder: 7 days after sending
- Expiration: 30 days after sending
Statistics and Reports
Automatic KPIs
| Indicator | Description |
|---|---|
| Response rate | % of completed surveys |
| Average score | Average of evaluations |
| NPS | Net Promoter Score (-100 to +100) |
| Verbatims | Text comments |